Refunds & Returns

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping

To return your product, you should mail your product to:

Activ8tion, 12 Distribution Drive, Orchard Hills, NSW, 2748.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Missing item(s) or Wrong item(s)

When receiving a parcel please make sure you inspect the contents before signing for it. 

For missing item(s) please contact us within 14-days and let us know about your missing item(s). We will ship out the missing item(s) to you free of charge within the 14-days return policy. 

For incorrect item(s) please contact us within 14-days and let us know about the incorrect item(s). We will either refund you in full or dispatch the correct item(s) (if applicable and available). Leading Solutions will decide whether the incorrect item(s) needs to be returned back to us and we will shoulder the shipping fee.

For any issues please contact:

sales@leadingsolutions.net.au or phone us at 1800 960 015

We are available during the following hours: 

Mon - Fri 8:30am - 5:00 PM 

Warranty

For any faulty items we offer a 1-year warranty period from the original date of purchase if the product fails due to a manufacturing defect.

If the item is deemed faulty, please send it back to our warehouse for inspection together with your reference number and we will inspect if it is claimable.

If the product is indeed faulty we will replace this unit free-of-charge.

The warranty does not cover misuse or damage caused by wear and tear.

The warranty will be voided if the product is used  for other than what the product is designed for.

Before sending the “broken” or faulty unit back to us please contact us before hand as we can advise immediately if this is claimable or not.